Refund Policy

1. Return Eligibility

At Luxe Lane, we want you to love every purchase. If you're not completely satisfied, you may return eligible items within 7 days of delivery for a refund or exchange.

To be eligible for a return:

• Item must be unused, unworn, and in original condition with all tags attached
• Item must be in original packaging
• Proof of purchase (order confirmation email) is required
• Sale items marked "Final Sale" are not eligible for return

2. Non-Returnable Items

• Innerwear and intimate apparel
• Customized or personalized items
• Items marked as "Final Sale"
• Gift cards

3. How to Initiate a Return

Email us at hello@luxelane.com with your order number and reason for return. Our team will provide a return authorization and shipping instructions within 24–48 hours.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method (Razorpay/Cashfree). Please note that your bank may take an additional 3–5 business days to reflect the credit.

5. Exchanges

If you need a different size or color, contact us within 7 days of delivery. Exchanges are subject to availability. If the requested item is unavailable, a full refund will be issued.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. In such cases, Luxe Lane will provide a prepaid return label.

7. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos. We will arrange a free return and full refund or replacement at no additional cost.

8. Contact

Email: hello@luxelane.com
Phone: +91 73798 94707
Address: Haryana 122508, India